物流政策

Shipping Policy

✈️ Ships from Japan · 🛃 Duties Included · 📦 7–15 business days

**LimerenceM is a Japan-based brand** that ships directly to all 50 US states from our warehouse in Japan.

> **Good news:** Your order price includes US import duties. **No surprise charges at delivery.**

Shipping rates & speed

| Option | Price | Estimated delivery |

| --- | --- | --- |

| **Standard** | **$9.99** | 7–15 business days |

| **Expedited** | **$39.99** | 5–8 business days |

| **Free Standard** | **Free** on orders **over $99** | 7–15 business days |

Delivery time is from the date your order ships, not the date you place it. Orders usually leave the warehouse within 1–3 business days.

Customs & address — please read

Because we ship internationally, some orders may go through US customs. To avoid delays or returns at the border:

Provide your **accurate full legal name in English** (first and last) — must match your government ID
Provide a **complete US address** including apartment / unit number and ZIP code
Provide a **valid phone number** in case customs needs to contact you

**We are not responsible for delays, refused deliveries, or return fees caused by incorrect address or contact info.** Please double-check your shipping details at checkout.

Customs duties & taxes — Included (DDP)

Your order ships **Delivered Duty Paid (DDP)** — meaning **all US import duties and taxes are already included in the price you see at checkout**. You will not be asked to pay anything extra when the package arrives.

Exception: orders over $800 USD may require additional customs documentation. If this applies, we'll contact you before shipping. Standard orders are fully covered.

Tracking

You'll receive a tracking number by email as soon as your order ships. If you don't see it after 3 business days, check your spam folder or email us at **hilimerencem@gmail.com**.

P.O. boxes & APO/FPO

Standard shipping: P.O. boxes accepted on most orders.
Expedited shipping: **P.O. boxes not accepted** — please use a physical street address.

Order changes

We process orders quickly — changes can only be made within **2 hours of placing an order**. After that, the order is in fulfillment and can't be modified.

Lost or stuck packages

If tracking hasn't updated in 10+ business days, email **hilimerencem@gmail.com** with your order number and we'll investigate with the carrier.

Holidays & sales

During major sales (Black Friday, holiday season) and major US/international holidays, shipping may take a few additional days. We'll post notices on the site when this applies.